Legal document versions

Every version of every HeyCatch legal document, newest first

Dates are the days each version was published on heycatch.ai. Where a document carries a different “Last updated” date, both are shown. The current version of each document is on the Legal Center.

Terms of Service

Version	In effect	What changed
September 17, 2026 (current) Document dated September 8, 2026	Since September 17, 2026	New Section 4A on credits: plan credits, purchased credit packs as one-time purchases, promotional credits, order of use and forfeiture; the wallet is kept in read-only mode.
September 1, 2026 Document dated August 31, 2026	September 1, 2026 to September 16, 2026	AI models are reached through an AI routing partner instead of Anthropic directly; new clauses on the rights you must hold in submitted content, due diligence on outputs, Third-Party Assets provided as is, and Avatar Assets.
August 31, 2026	August 31, 2026 to August 31, 2026	Prices are stated as exclusive of VAT, GST and sales tax, replacing the wording that taxes may be added depending on the billing channel.
August 28, 2026	August 28, 2026 to August 30, 2026	Paddle removed: HeyCatch, Inc. is the seller of record and Stripe processes payments, so there is one billing channel instead of two.
August 13, 2026 Document dated July 31, 2026	August 13, 2026 to August 27, 2026	Indemnity extended to synthetic media (AI-generated videos, voices and avatars) and publicity or likeness claims; the EU/UK example dropped from the consumer-protection clause.
August 7, 2026 Document dated July 31, 2026	August 7, 2026 to August 12, 2026	Fair-use limits, rate limits and throttling; outputs are non-exclusive and not guaranteed to be original or protectable; no guarantee of generation speed, quality or continued access to a particular model.
July 17, 2026 Document dated July 15, 2026	July 17, 2026 to August 6, 2026	Complete rewrite as part of the full legal pack: billing channels, introductory pricing, AI outputs, and the Privacy Policy, Arbitration Agreement, Permitted Use Policy and Refund Policy incorporated by reference.
May 15, 2026	May 15, 2026 to July 16, 2026	First published version.

Privacy Policy

Version	In effect	What changed
September 1, 2026 (current) Document dated August 31, 2026	Since September 1, 2026	Anthropic and Google Cloud replaced by OpenRouter as the AI model routing recipient, with routing policies that prohibit training on inputs and limited prompt retention.
August 31, 2026	August 31, 2026 to August 31, 2026	Amplitude disclosure expanded: funnel answers (email as the user ID, name, product link, plan), campaign attribution, visitor ID, A/B test variants and the purchase-confirmation event.
August 28, 2026	August 28, 2026 to August 30, 2026	Paddle removed from payment processing and from the recipients table; Stripe is the only payment processor.
August 26, 2026	August 26, 2026 to August 27, 2026	Recipients added: Resend, Slack, Trigger.dev and the internal customer sheet in Google Workspace; the Cloudflare, Meta (server-side conversion events with a hashed email) and Sentry (pseudonymous identifiers) rows corrected.
August 4, 2026 Document dated July 31, 2026	August 4, 2026 to August 25, 2026	Mobile-app SDK coverage (interaction events without input contents); Amplitude session replay, PostHog, Crisp and the Meta Pixel disclosed; app-store privacy disclosures for SDK customers.
July 17, 2026 Document dated July 15, 2026	July 17, 2026 to August 3, 2026	Complete rewrite as part of the full legal pack: data categories, purposes, the recipients table, controller and processor roles for the SDK, and your rights.
May 15, 2026	May 15, 2026 to July 16, 2026	First published version.

Arbitration Agreement

Version	In effect	What changed
July 17, 2026 (current) Document dated July 15, 2026	Since July 17, 2026	First published version.

Permitted Use Policy

Version	In effect	What changed
September 1, 2026 (current) Document dated July 31, 2026	Since September 1, 2026	New "Respect our team" rule: harassment or abuse toward HeyCatch staff is a policy violation; legally required requests are still processed.
August 7, 2026 Document dated July 31, 2026	August 7, 2026 to August 31, 2026	Synthetic media and AI avatar rules: no adult, gambling, defamatory or likeness-harming content, no implied endorsements, disclosure obligations; no scraping or reuse of avatar and template assets, including to train models.
July 17, 2026 Document dated July 15, 2026	July 17, 2026 to August 6, 2026	First published version.

Refund Policy

Version	In effect	What changed
October 7, 2026 (current) Document dated October 5, 2026	Published October 7, 2026, applies to payments from October 12, 2026	120-day limit on refund requests; automated work (scheduled publishing, automatic generation, monitoring, analytics collection) counts as use of a billing period even without logging in. Applies to payments made on or after October 12, 2026.
September 17, 2026 Document dated September 8, 2026	September 17, 2026 to October 11, 2026	Credits: an untouched credit pack is refundable within 14 days; plan, purchased and promotional credits are otherwise non-refundable; a disputed credit pack is removed from the wallet; cancellation does not refund purchased credits.
August 28, 2026	August 28, 2026 to September 16, 2026	Paddle removed: HeyCatch, Inc. is the seller of record and Stripe processes payments; suspension during a payment dispute is at our discretion.
August 13, 2026 Document dated July 31, 2026	August 13, 2026 to August 27, 2026	8-week plans: the unused second half (50% of the plan price) is refunded; the EU/UK withdrawal wording replaced by a statement that the Services are not offered in the EEA or the UK.
August 7, 2026 Document dated July 31, 2026	August 7, 2026 to August 12, 2026	"What does not qualify" list (change of mind, output quality, platform bans, reach) and the remedies clause (refund, account credit or extension).
August 4, 2026 Document dated July 31, 2026	August 4, 2026 to August 6, 2026	Per-billing-period rule: fees are earned once deliverables are generated in a period; an entirely unused period is refunded in full.
July 17, 2026 Document dated July 15, 2026	July 17, 2026 to August 3, 2026	Complete rewrite as part of the full legal pack: payments are non-refundable except duplicate or unauthorized charges, statutory rights, discretionary refunds, Paddle and Stripe channels, chargebacks, cancellation.
May 16, 2026 Document dated May 15, 2026	May 16, 2026 to July 16, 2026	30-day no-questions refund of the most recent payment replaces the 14-day guarantee and the pro-rated refunds on annual plans.
May 15, 2026	May 15, 2026 to May 15, 2026	First published version: 14-day money-back guarantee, pro-rated refunds on annual plans, Paddle as merchant of record.

Data Processing Addendum

Version	In effect	What changed
August 28, 2026 (current)	Since August 28, 2026	Paddle removed from the payments reference; Stripe only.
August 4, 2026 Document dated July 31, 2026	August 4, 2026 to August 27, 2026	Mobile apps added to the scope: app-user events, interaction events without input contents, session replay disabled; the data minimization clause expanded.
July 17, 2026 Document dated July 15, 2026	July 17, 2026 to August 3, 2026	First published version.

Sub-processors

Version	In effect	What changed
September 1, 2026 (current) Document dated August 31, 2026	Since September 1, 2026	Anthropic and Google Cloud replaced by OpenRouter.
August 31, 2026	August 31, 2026 to August 31, 2026	Amplitude row expanded with the funnel answers, campaign attribution and purchase-confirmation event it receives.
August 28, 2026	August 28, 2026 to August 30, 2026	Paddle removed; the Amplitude row discloses session replay.
August 26, 2026	August 26, 2026 to August 27, 2026	Resend, Slack, Trigger.dev and Meta Platforms added; the Cloudflare, Google Workspace (customer sheet) and Sentry rows corrected.
August 4, 2026 Document dated July 31, 2026	August 4, 2026 to August 25, 2026	PostHog and Crisp added.
July 17, 2026 Document dated July 15, 2026	July 17, 2026 to August 3, 2026	First published list.