This is a previous version, in effect from October 12, 2026 to October 23, 2026. It was published on October 7, 2026. The current version is here.
Refund Policy
This version applies to payments made on or after October 12, 2026. Earlier payments are assessed under the previous version.
Payments are non-refundable
EXCEPT AS DESCRIBED IN THIS POLICY OR REQUIRED BY APPLICABLE LAW, ALL PAYMENTS ARE NON-REFUNDABLE, AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED BILLING PERIODS.
Why. HeyCatch delivers its value the moment it runs. When you add your website, we immediately generate your core deliverables: the product brief, audience research, competitor research, site audit and action plan. Features such as video generation and Reddit/X analysis each consume paid AI compute and data retrieval the instant they execute. By the time a refund is requested, those resources have been spent irreversibly.
HeyCatch is also an automation product. Once your project is set up, it keeps working for you whether or not you log in. For example, it publishes scheduled and automatic posts to your connected accounts, generates content, ideas and reports automatically, runs monitoring and analysis, and collects analytics through your installed tracking code and connected accounts. This automated work runs on our infrastructure and consumes paid resources in every billing period in which it runs.
Accordingly, once any work has been performed for your project in a billing period, the fees for that period are treated as earned and are non-refundable, subject only to the “Always refunded” and “Statutory rights” sections below. “Work performed” means (a) anything generated or run at your request and (b) any automated work described above. Automated work counts even if you did not open HeyCatch during that period. To stop automated work, cancel the scheduled queue, disconnect your accounts or remove the tracking code. Cancelling your subscription stops it when your paid access ends.
You can cancel at any time (see below) — you keep access until the end of the period you’ve paid for, and no further charges are made. If your plan started with an introductory period and you don’t want the standard price, cancel before the introductory period ends; the introductory price, the standard renewal price and the renewal date are shown at checkout before you pay.
Always refunded
- ✅ Duplicate, erroneous or unauthorized charges — refunded on verification, at any time. Email us with the transaction details.
- ✅ Unused billing period: refunds are assessed per billing period. If no work was performed for your project in a paid period, we refund that period’s payment in full on request. That means nothing was generated or run at your request, and no automated work ran: no scheduled or automatic publishing, no automatic generation, no monitoring or analysis, no analytics collection. Example: you paid, never set up a project, and nothing ran. That payment is refunded in full. A period in which HeyCatch kept working for your project is not unused, even if you did not log in.
- ✅ 8-week plans: the unused half. An 8-week plan is billed once but assessed as two 4-week halves. If no work was performed in the second half of the plan, we refund that half (50% of the plan price) on request, whether the second half has started or not. The first half, once any work was performed in it, is earned under this Policy. (If no work was performed in the entire period, the whole payment is refunded. See “Unused billing period” above.)
- ✅ Untouched credit pack — a pack of purchased credits is refunded in full on request within 14 days of purchase, provided no purchased credits have been spent since that purchase. Once any credit from a pack has been spent, the pack is non-refundable (see “Credits” below).
Time limit. A request under “Unused billing period” or “8-week plans: the unused half”, and any discretionary request, must reach us within 120 days of the date of the charge it concerns. After 120 days that charge is final. The limit does not apply to duplicate, erroneous or unauthorized charges, or where the law of your country or state gives you more time. Credit packs keep their own 14-day limit.
Credits
- Plan credits (the allowance included in your subscription each billing window) are part of the subscription fee, not a separate purchase. They are not refundable separately, and plan credits left unspent at the end of a window, on cancellation or when a subscription expires are not refunded or paid out.
- Purchased credits never expire while your account exists. Apart from the 14-day untouched-pack refund above, purchased credits are non-refundable: a pack from which any credit has been spent is not refunded, in whole or in part. If you cancel all your subscriptions, your purchased credits stay in your wallet and can be spent again when you reactivate; they are not refunded automatically. If you delete your account, unspent credits are forfeited.
- Promotional credits (free chat periods, free daily messages, first-purchase bonuses, gifts from support) have no cash value and are never refundable.
- Credits are a unit of measure for your use of the Services, not money or stored value; they cannot be redeemed for cash except where the law requires. Details are in Section 4A of the Terms of Service.
Statutory rights
Nothing in this Policy limits non-waivable rights under the law of your country or state.
- Where we sell. The Services are offered to customers in the countries available at checkout; we do not offer or target the Services in the EEA or the United Kingdom. If mandatory consumer-protection law of your country nevertheless applies to your purchase, we honor it.
- US states: where the law of your state of residence provides refund or cancellation rights for automatically renewing subscriptions, we honor them.
Discretionary refunds
Outside the cases above, you may still ask: email support@heycatch.ai from your account email with the subject “Refund” and a short description. We review requests in good faith, case by case (for example, billing mistakes or a service failure on our side), and aim to respond within 5 business days. A discretionary refund in one case doesn’t create an obligation in another.
What does not qualify. Except where the law provides otherwise, we do not refund for: change of mind or unmet expectations; dissatisfaction with the quality, style or usefulness of AI-generated outputs (briefs, audits, action plans, posts, videos); unused access or unused allowances within a period in which any work was performed, including automated work (other than the unused second half of an 8-week plan, see “Always refunded”); not logging in or not opening HeyCatch during a period in which automated work ran; unspent plan credits; credit packs from which any credit has been spent; purchased credits you choose not to use, including after cancelling; third-party platform restrictions, bans or content removals (for example on Reddit, X, Instagram, TikTok or YouTube); reduced reach, engagement or follower growth; or issues caused by your own content, instructions, accounts, devices or integrations. (An entirely unused billing period is different — see “Always refunded” above.)
Remedies. Where we decide a gesture is warranted, we may offer, at our choice, a full or partial refund, bonus credits, or an extension of your subscription.
How refunds are processed
HeyCatch, Inc. is the seller of record; Stripe processes the payment for us. Request a refund from us and we process approved refunds directly to your original payment method, normally within 5–10 business days.
A note on chargebacks
Before disputing a charge with your bank or PayPal, please email support@heycatch.ai — a refund from us (where warranted) is typically resolved in days, while a bank dispute takes weeks. If you believe a charge is unauthorized or mistaken, tell us and we will investigate and make it right. While a payment dispute is open, we may suspend the affected subscription; if the disputed charge is a credit pack, the credits from that pack are removed from your wallet while the dispute is open.
Cancellation
Cancel any time in account settings or the billing portal. Cancellation stops future renewals; it does not by itself trigger a refund, and it does not refund purchased credits, which stay in your wallet for when you reactivate. Deleting your account or uninstalling an app does not by itself cancel your subscription — cancel first, or email us and we’ll do it for you.
Termination for policy violations
If your account is terminated for a material, uncured violation of the Permitted Use Policy, fees already paid for the current period are non-refundable.