Terms of Service

Last updated: October 22, 2026 · Previous versions

These Terms of Service (the "Terms") are a binding agreement between HeyCatch, Inc., a Delaware corporation ("HeyCatch“, ”we“, ”us“), and the person or entity using our services (”you“). By creating an account, clicking ”Continue“/”I agree", or using the Services, you agree to these Terms, our Privacy Policy, the Arbitration Agreement, the Permitted Use Policy and the Refund Policy, each incorporated into these Terms by reference.

PLEASE READ CAREFULLY: SECTION 14 AND THE ARBITRATION AGREEMENT REQUIRE DISPUTES BETWEEN YOU AND HEYCATCH TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND INCLUDE A CLASS-ACTION WAIVER. YOU MAY OPT OUT WITHIN 30 DAYS OF ACCEPTING THESE TERMS (SEE THE ARBITRATION AGREEMENT). IF YOU ARE A CONSUMER IN THE EEA OR THE UK, SECTION 15A APPLIES INSTEAD.

1. The Services

HeyCatch provides an AI-powered growth assistant for founders — software that analyzes your product and audience and generates growth recommendations, engagement suggestions and reply drafts for third-party platforms, AI-generated short-form video content, and website analytics via an embeddable SDK (together, the "Services"). Where you connect third-party accounts, the Services can publish content you approve to those accounts at your direction. The Services are provided via heycatch.ai, app.heycatch.ai and associated apps and APIs.

2. Eligibility and accounts

You must be at least 18 and able to form a binding contract. You are responsible for your account credentials and all activity under your account. If you use the Services on behalf of a company, you represent that you are authorized to bind it, and “you” includes that company.

3. Your content and connected accounts

• "Your Content" means information, text, brand assets and data you submit, and third-party accounts or data sources you connect.
• You retain ownership of Your Content. You grant us a worldwide, non-exclusive license to host, process, display and — at your direction — transmit and publish Your Content to third-party platforms you connect, solely to provide and improve the Services. You represent that you hold all rights, licences, consents and permissions necessary to submit Your Content and to publish and commercialize the outputs generated from it, including consents from any individual whose image, likeness or personal information it contains. Connecting an account authorizes us and our service providers to store the access credentials/tokens needed to act on your instructions until you disconnect it.
• SDK analytics. If you install the HeyCatch analytics snippet on your website, you are the data controller of your visitors’ data and we process it as your processor under our Data Processing Addendum, incorporated into these Terms for that data. You must disclose HeyCatch in your privacy notice and obtain any legally required consents (including cookie/tracking consent where applicable) before enabling collection.
• You are solely responsible for Your Content and for having the rights to submit it.
• Where the Services help you prepare or publish content to third-party platforms, you are the publisher: you review, approve and post at your own responsibility, and you must comply with the Permitted Use Policy and each platform’s own rules.

4. Plans

Paid subscription tiers, features and prices are described at heycatch.ai/pricing and may change prospectively. Plans include usage limits (for example, daily caps on generated catches per connected platform and on video-idea generations), as described at heycatch.ai/pricing or in-app. Unused daily allowances do not roll over. Plans also include an allowance of credits for metered actions (Section 4A). We may enforce limits technically and adjust them prospectively; material reductions during your paid period will be notified in advance. To protect platform stability and prevent abuse, we may also apply fair-use limits, rate limits, throttling or queue prioritization, applied reasonably and prospectively. Prices are exclusive of any applicable VAT/GST/sales tax.

4A. Credits

• What credits are. Some optional actions in the Services are metered in credits: for example AI chat messages beyond the free daily allowance, applying your edits, re-running analyses (such as a website or listing audit or an account health check), and extra daily volume of catches or video ideas. The credit price of each action is shown in-app before you confirm it and may change prospectively. Credits are a unit of measure for your use of the Services only: they are not money, a deposit, stored value, a gift card or a gift certificate; they have no cash value, cannot be transferred or sold, and cannot be redeemed for cash except where the law requires.
• Plan credits. Each active subscription includes an allowance of credits for each billing period, credited in full at the start of the period. Unless stated otherwise at heycatch.ai/pricing or in-app, 2-week and 4-week plans include 300 credits per billing period, and the 8-week plan includes 600 credits per billing period. Plan credits belong to the project the subscription covers, can be spent while that subscription is active, and expire at the end of the billing period, when the next allowance is credited. They do not roll over, are not pooled across projects, and are part of the subscription fee rather than a separate purchase. We may change the included amount prospectively for future periods; material reductions during a paid period are notified in advance.
• Purchased credits. You may buy additional credits in packs as a one-time purchase charged to the payment method on file, at the price shown in-app. Purchased credits are added to an account-level wallet, do not expire for as long as your account exists, and can be spent in any of your active projects. Spending credits requires an active subscription: while all your subscriptions are cancelled, expired or in read-only mode, your wallet is kept but cannot be spent until you reactivate. There is no automatic refill: nothing is charged unless you confirm a purchase.
• Order of use. A metered action draws on the current project’s plan credits first, then on purchased credits.
• Promotional credits. We may grant credits free of charge (for example a free chat period, free daily messages, a bonus on a first purchase, or a gift from support). Promotional credits are granted at our discretion, may carry conditions or an expiry stated when granted, may be changed or ended prospectively, and are never refundable or redeemable.
• Refunds, corrections and forfeiture. Refunds for credit packs are governed by our Refund Policy. We may correct balance errors and reverse credits obtained through error, fraud or abuse. Credits of every kind are forfeited when your account is deleted or is terminated for a material, uncured violation of these Terms or the Permitted Use Policy. If we discontinue credits or the Services, we will give reasonable notice and refund the unused part of any purchased credits at the price paid, or provide an equivalent.

5. Billing

Checkout is operated by us with Stripe as payment processor. HeyCatch, Inc. is the seller of record and your contracting party for the purchase; Stripe processes the payment on our behalf and never gives us your full card details.

Subscriptions renew automatically for successive periods at the then-current price until cancelled; you can cancel any time in your account settings or via the billing portal, effective at the end of the current billing period. Refunds are handled per our Refund Policy.

Introductory pricing. If you purchased under an introductory offer (Section 6), the introductory price and period apply only to your first billing period; your subscription then renews at the standard price and standard billing period disclosed at checkout, not at the introductory price. We will email you a reminder before your first standard-price renewal. Online cancellation is available in your account settings and is at least as easy as signing up.

Credit packs. Credit packs (Section 4A) are one-time purchases, not subscriptions: each pack is charged once to the payment method on file at the price shown in-app and does not renew. Pack prices are exclusive of any applicable tax. Refunds are handled per our Refund Policy.

Failed payments. If a renewal payment fails, your account is placed in read-only mode: previously delivered data remains viewable, but new generation, publishing, and analytics collection via the HeyCatch SDK are paused (events occurring while collection is paused are not collected and cannot be recovered). Purchased credits stay in your wallet during read-only mode but cannot be spent until the subscription is active again. Payment is retried for approximately 7 days; if it does not succeed, the subscription ends. Cancelling yourself keeps full access until the end of the period already paid.

Cancellation vs. account deletion. Deleting your account or uninstalling an app does not by itself cancel your subscription — cancel first in your account settings or the billing portal, or email support@heycatch.ai and we will cancel for you. Until cancelled, renewals may continue to be charged.

California residents — automatic renewal. In accordance with Cal. Bus. & Prof. Code §§17600–17606: your subscription renews automatically until cancelled; the charge amount, renewal price and renewal period are presented at checkout before you pay; you can cancel online at any time in your account settings or the billing portal (at least as easy as signing up), or by emailing support@heycatch.ai with the subject “Cancel subscription”; and we will email you the acknowledgment of these terms and a reminder before your first standard-price renewal following an introductory offer.

6. Introductory offers

Some plans are sold through our marketing pages at an introductory price that applies to the first billing period only (for example, a 2-week introductory period at a reduced price). Unless you cancel before the introductory period ends, the subscription automatically converts to and renews at the standard price and standard billing period shown at checkout. The introductory price, the standard renewal price, the renewal frequency, and how to cancel are disclosed at checkout before you pay, and we will email you a reminder before your first standard-price charge. We may modify or end introductory offers prospectively at any time. There is no free tier; HeyCatch is a paid service.

7. AI outputs — important disclaimers

• Outputs are generated by machine-learning systems, including third-party models accessed through our AI routing partner (see the current list of recipients in our Privacy Policy), and may be inaccurate, incomplete, or unsuitable for your situation.
• The Services provide no guarantee of business results (users, revenue, growth or engagement).
• Outputs are not legal, tax, financial or professional advice.
• You are responsible for reviewing outputs before relying on them or publishing them.
• As between you and HeyCatch, and to the extent permitted by law, you own the outputs generated for you. Your rights in an output are non-exclusive: outputs are generated individually, and other customers may receive similar or even identical outputs. We do not guarantee that any output is original, eligible for copyright or trademark protection, or free of third-party rights.
• Generation relies on third-party AI models and infrastructure. We do not guarantee generation speed, output quality, or continued access to any particular model, and we may substitute models of comparable capability.
• Due diligence. We do not verify whether an output is free of third-party intellectual property rights. You are responsible for ensuring that anything you publish through or using the Services does not infringe copyright, trademark, privacy, publicity, moral or other proprietary rights, for conducting your own due diligence, for obtaining any permissions or licences required, and for complying with applicable law, platform policies and advertising regulations.
• Third-Party Assets. Generated videos and image posts may include stock images, library visuals, audio, video and other creative materials supplied by our content providers (“Third-Party Assets”). Third-Party Assets are provided strictly as is, without any warranty as to ownership, accuracy, licence or right of use. We do not own them and cannot guarantee their copyright status. They are not covered by the ownership grant above. Before using or publishing your content commercially, you are strongly advised to replace them with properly licensed material — for example, by uploading your own media and setting Background images and videos to “Only mine”. By publishing or distributing content that incorporates Third-Party Assets you assume full legal and financial responsibility for that use. You may not extract, redistribute, resell, licence or otherwise make Third-Party Assets available outside your own generated output. Third-Party Assets may be removed or replaced at any time without notice.
• Avatar Assets. The Services may include AI-generated avatars, synthetic actors, voices and personas (“Avatar Assets”), which remain the property of our content providers or their licensors. Your subscription grants a limited, non-exclusive, revocable licence to use Avatar Assets only within content generated through the Services. You may not download, extract, copy or reuse Avatar Assets outside your generated output, use them in other software or services, or use them to train or build synthetic-media models. No ownership of any Avatar Asset, its character design, likeness, voice, model weights or underlying technology passes to you.

8. Intellectual property

The Services (software, models’ orchestration, design, branding) are owned by HeyCatch and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You may not copy, modify, resell, reverse-engineer, scrape, or build competing products from the Services except as permitted by law.

9. Feedback

If you send feedback or suggestions, we may use them without restriction or compensation.

10. Suspension and termination

You may stop using the Services and cancel at any time. We may suspend or terminate access (with notice where practicable) if you breach these Terms or the Permitted Use Policy, create risk or legal exposure for us or third parties, or where required by our platform or infrastructure partners. Provisions that by their nature should survive — including accrued payment obligations and the sections on AI outputs, intellectual property, feedback, disclaimers, liability limits, indemnification, dispute resolution, governing law, and miscellaneous terms — survive termination.

11. Disclaimer of warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA OR GOODWILL; AND (b) OUR AGGREGATE LIABILITY ARISING OUT OF THE SERVICES IS LIMITED TO THE GREATER OF US $100 OR THE AMOUNTS YOU PAID FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. These limits do not apply to liability that cannot lawfully be excluded or limited, which, depending on the law applicable to you, may include liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for willful misconduct or gross negligence. The limits do not apply to your obligation to pay fees. If you are a consumer in the EEA or the UK, see Section 15A.

13. Indemnification

If you are a business user, you will defend and indemnify HeyCatch against third-party claims arising from Your Content, your published content, or your breach of these Terms or the Permitted Use Policy — including, without limitation, claims arising from your creation, use, publication or commercialization of AI-generated content or synthetic media (such as AI-generated videos, voices or avatars): allegations that such content infringes or violates any intellectual-property, privacy, publicity, likeness or moral right of any person (including public figures and celebrities), and any breach of laws, advertising standards, platform policies or disclosure obligations relating to synthetic media. Regardless of user type, you are solely responsible for the content you publish (Permitted Use Policy §1), and that responsibility extends in full to synthetic media generated through the Services.

14. Dispute resolution — binding arbitration and class-action waiver

Any dispute between you and HeyCatch will be resolved by binding individual arbitration as set out in the separate Arbitration Agreement, which is part of these Terms. You and HeyCatch each waive the right to a jury trial and to participate in a class action. You may opt out within 30 days of first accepting these Terms, and either party may bring qualifying claims in small-claims court, as described in the Arbitration Agreement.

15. Governing law

These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules, except that the Federal Arbitration Act governs the Arbitration Agreement. For users in jurisdictions with mandatory consumer protections, nothing in these Terms deprives you of protections you cannot waive.

15A. EEA and UK consumers

If, under the law that applies to you, you are a consumer habitually resident in the European Economic Area or the United Kingdom, the following applies to you and prevails over any conflicting term of these Terms and of the policies incorporated into them, including the Arbitration Agreement: (a) Section 14 and the Arbitration Agreement, including the class-action waiver, do not apply to you; where the courts of the country where you live have jurisdiction over a claim, you may bring it there, and we will bring a claim against you only there; (b) Section 15 does not deprive you of the protection of mandatory consumer-protection rules under the law applicable to you; where they give you more protection than these Terms, they prevail; (c) Section 11 does not affect your statutory rights under the law applicable to you if the Services do not conform to the contract; (d) the one-year time limit on claims in Section 16 does not apply to you, and Section 12 applies to you only to the extent permitted by the law applicable to you; (e) your 14-day right of withdrawal is described in the Refund Policy. Nothing in these Terms asks you to waive a right that the law applicable to you does not allow you to waive.

16. Additional terms

• DMCA / copyright. Notices of claimed copyright infringement should be sent to support@heycatch.ai and must include the elements required by 17 U.S.C. §512(c)(3).
• Export controls and sanctions. You confirm that you, your owners, directors and users are not subject to sanctions imposed by the EU, the UN, the UK or the US, and that you will not make the Services available to a sanctioned person or in a comprehensively sanctioned territory.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control (excluding payment obligations).
• Notices. Notices to us: HeyCatch, Inc., 1111B S Governors Ave STE 59736, Dover, DE 19904, USA, or support@heycatch.ai. Notices to you: the email address on your account.
• Beta features. Pre-release or beta features are provided as-is and may change or end at any time.
• Third-party platforms and links. Third-party platforms, sites and services are not under our control; their own terms govern your use of them.
• California users. Notice under Cal. Civ. Code §1789.3: you may contact the Complaint Assistance Unit, Division of Consumer Services, California Department of Consumer Affairs, 1625 N. Market Blvd., Suite N 112, Sacramento, CA 95834, (800) 952-5210.
• Time limit on claims. Where permitted by law, any claim arising out of the Services must be filed within one (1) year of accrual.
• No waiver. Failure to enforce a provision is not a waiver of it.

17. Changes; miscellaneous

We may update these Terms; material changes will be notified (e.g., by email or in-app) and apply prospectively — continued use after the effective date is acceptance. If a provision is unenforceable, the rest remains in effect. These Terms plus the incorporated policies are the entire agreement regarding the Services. You may not assign these Terms without our consent; we may assign to an affiliate or in a merger/asset sale.

18. Contact

HeyCatch, Inc. · 1111B S Governors Ave STE 59736, Dover, DE 19904, USA · support@heycatch.ai

© HeyCatch, Inc. All rights reserved.