Terms of Service
These Terms of Service (the “Terms”) govern your access to and use of the HeyCatch website, products and services (the “Service”) provided by HeyCatch, Inc., a Delaware corporation (“HeyCatch”, “we”, “us”). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Who we are
HeyCatch, Inc. is a Delaware C corporation, registered office at 1111B S Governors Ave STE 59736, Dover, DE 19904, USA. You can reach us at support@heycatch.ai.
2. Eligibility and account
- You must be at least 18 years old and able to enter into a binding contract.
- You agree to provide accurate registration information and to keep it up to date.
- You are responsible for the activity that happens on your account and for safeguarding your credentials.
3. The Service
HeyCatch provides an AI-powered growth assistant for solo founders, including features that help with customer acquisition, outreach drafting, content generation and analytics. The exact features available to you depend on the subscription plan you purchase.
4. Subscription, billing and Merchant of Record
Subscriptions are billed in advance on a recurring basis (monthly or annually, as selected at checkout). All prices are listed on our pricing page and are exclusive of applicable taxes unless stated otherwise.
Payments are processed by Paddle.com Market Ltd. (“Paddle”), which acts as the Merchant of Recordfor all purchases made through the Service. By purchasing a subscription, you agree to Paddle’s Buyer Terms and Privacy Notice. Paddle handles taxes, refunds and chargebacks on our behalf. Receipts and invoices will be issued by Paddle.
Your subscription will renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time from your account settings or by writing to billing@heycatch.ai. Cancellation takes effect at the end of the current paid period; you will retain access to the Service until then.
5. Refunds
Refunds are governed by our Refund Policy. Because Paddle is our Merchant of Record, refunds are processed by Paddle on our behalf.
6. Acceptable use
You agree not to:
- use the Service to violate any law, regulation or third-party right;
- reverse-engineer, decompile, or attempt to extract the source code of the Service except to the extent expressly permitted by law;
- send spam, harvest data, or harass others using outputs generated by the Service;
- upload content that is unlawful, defamatory, harassing, obscene, infringing, or otherwise harmful;
- use automated means to access the Service in a way that exceeds normal human use or that interferes with its operation;
- resell, sublicense, or otherwise commercialize the Service except as expressly permitted by us.
7. Customer content and data
You retain ownership of the content you submit to the Service (“Customer Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, process and display Customer Content solely to operate and improve the Service. We process personal data in accordance with our Privacy Policy.
8. AI-generated output
The Service uses third-party large language models to generate text, code, and other output (“Output”). Output is provided on an “as is” basis and may contain inaccuracies. You are responsible for reviewing Output before relying on it, and for ensuring that any use of Output complies with applicable law and third-party rights.
9. Intellectual property
HeyCatch and its licensors own all rights, title and interest in and to the Service, including all software, design, trademarks and content other than Customer Content. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms.
10. Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Service, and to use such information only for the purposes of these Terms.
11. Suspension and termination
We may suspend or terminate your access to the Service at any time if you breach these Terms, fail to pay amounts due, or use the Service in a way that risks harm to HeyCatch, our users or third parties. You may stop using the Service at any time by cancelling your subscription and closing your account.
12. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. HeyCatch does not warrant that the Service will be uninterrupted, error-free, secure, or that Output will be accurate or fit for any particular purpose.
13. Limitation of liability
To the maximum extent permitted by law, HeyCatch’s aggregate liability for any claim arising out of or relating to the Service shall not exceed the amounts paid by you to HeyCatch (through Paddle) for the Service in the twelve (12) months preceding the event giving rise to the claim. In no event shall HeyCatch be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill.
14. Indemnity
You agree to indemnify and hold harmless HeyCatch, its officers, directors, employees and agents, from and against any claims, liabilities, damages, losses and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with (a) your use of the Service in breach of these Terms or applicable law, or (b) any Customer Content you submit.
15. Changes to these Terms
We may update these Terms from time to time. If we make a material change, we will notify you by email or by posting a notice in the Service at least 14 days before the change takes effect. Your continued use of the Service after the change takes effect constitutes your acceptance of the updated Terms.
16. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law principles. The exclusive jurisdiction for any dispute arising under or relating to these Terms shall be the state and federal courts located in New Castle County, Delaware, USA, unless a different forum is required by applicable consumer-protection law.
17. Contact
Questions about these Terms? Write to support@heycatch.ai or to HeyCatch, Inc., 1111B S Governors Ave STE 59736, Dover, DE 19904, USA.