Refund Policy
Payments are non-refundable
EXCEPT AS DESCRIBED IN THIS POLICY OR REQUIRED BY APPLICABLE LAW, ALL PAYMENTS ARE NON-REFUNDABLE, AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED BILLING PERIODS.
Why. HeyCatch delivers its value the moment you run it. When you add your website, we immediately generate your core deliverables — the product brief, audience research, competitor research, site audit and action plan — and features such as video generation and Reddit/X analysis each consume paid AI compute and data retrieval the instant they execute. By the time a refund is requested, those resources have been spent irreversibly. Accordingly, once deliverables have been generated for your project in a billing period, the fees for that period are treated as earned and are non-refundable, subject only to the “Always refunded” and “Statutory rights” sections below.
You can cancel at any time (see below) — you keep access until the end of the period you’ve paid for, and no further charges are made. If your plan started with an introductory periodand you don’t want the standard price, cancel before the introductory period ends; the introductory price, the standard renewal price and the renewal date are shown at checkout before you pay.
Always refunded
- ✅ Duplicate, erroneous or unauthorized charges — refunded on verification, at any time. Email us with the transaction details.
- ✅ Unused billing period — refunds are assessed per billing period. If no deliverables were generated for your project in a paid period (nothing was run — no brief, audience or competitor research, site audit, action plan, videos or Reddit/X analyses), we refund that period’s payment in full on request. Example: you used the service in your first period and were then charged for a second period you didn’t use — the second period is refunded in full; the first remains non-refundable.
- ✅ 8-week plans: the unused half — an 8-week plan is billed once but assessed as two 4-week halves. If no deliverables were generated in the second half of the plan, we refund that half (50% of the plan price) on request — whether the second half has started or not. The first half, once deliverables were generated in it, is earned under this Policy. (If nothing was generated in the entire period, the whole payment is refunded — see “Unused billing period” above.)
Statutory rights
Nothing in this Policy limits non-waivable rights under the law of your country or state.
- Where we sell. The Services are offered to customers in the countries available at checkout; we do not offer or target the Services in the EEA or the United Kingdom. If mandatory consumer-protection law of your country nevertheless applies to your purchase, we honor it.
- US states: where the law of your state of residence provides refund or cancellation rights for automatically renewing subscriptions, we honor them.
Discretionary refunds
Outside the cases above, you may still ask: email support@heycatch.aifrom your account email with the subject “Refund” and a short description. We review requests in good faith, case by case (for example, billing mistakes or a service failure on our side), and aim to respond within 5 business days. A discretionary refund in one case doesn’t create an obligation in another.
What does not qualify.Except where the law provides otherwise, we do not refund for: change of mind or unmet expectations; dissatisfaction with the quality, style or usefulness of AI-generated outputs (briefs, audits, action plans, posts, videos); unused access or unused allowances within a period in which deliverables were generated (other than the unused second half of an 8-week plan — see “Always refunded”); third-party platform restrictions, bans or content removals (for example on Reddit, X, Instagram, TikTok or YouTube); reduced reach, engagement or follower growth; or issues caused by your own content, instructions, accounts, devices or integrations. (An entirely unused billing period is different — see “Always refunded” above.)
Remedies. Where we decide a gesture is warranted, we may offer, at our choice, a full or partial refund, an account credit, or an extension of your subscription.
How refunds are processed
HeyCatch, Inc. is the seller of record; Stripe processes the payment for us. Request a refund from us and we process approved refunds directly to your original payment method, normally within 5–10 business days.
A note on chargebacks
Before disputing a charge with your bank or PayPal, please email support@heycatch.ai — a refund from us (where warranted) is typically resolved in days, while a bank dispute takes weeks. If you believe a charge is unauthorized or mistaken, tell us and we will investigate and make it right. While a payment dispute is open, we may suspend the affected subscription.
Cancellation
Cancel any time in account settings or the billing portal. Cancellation stops future renewals; it does not by itself trigger a refund. Deleting your account or uninstalling an app does not by itself cancel your subscription — cancel first, or email us and we’ll do it for you.
Termination for policy violations
If your account is terminated for a material, uncured violation of the Permitted Use Policy, fees already paid for the current period are non-refundable.