Refund Policy: versions
Dates are the days each version was published on heycatch.ai. Where the document carries a different “Last updated” date, both are shown. Open a version to read it in full.
| Version | In effect | What changed |
|---|---|---|
| October 22, 2026 (current) | Published October 22, 2026, applies to payments from October 24, 2026 | New "EEA and UK consumers" section: a 14-day right of withdrawal with a refund of the unused days, the model withdrawal form, and a statement that the 120-day and 14-day limits do not restrict statutory rights; the sentence that the Services are not offered in the EEA or the UK removed. Applies to payments made on or after October 24, 2026 (first published with October 27, 2026). |
| October 7, 2026 Document dated October 5, 2026 | October 12, 2026 to October 23, 2026 Published October 7, 2026 | 120-day limit on refund requests; automated work (scheduled publishing, automatic generation, monitoring, analytics collection) counts as use of a billing period even without logging in. Applies to payments made on or after October 12, 2026. |
| September 17, 2026 Document dated September 8, 2026 | September 17, 2026 to October 11, 2026 | Credits: an untouched credit pack is refundable within 14 days; plan, purchased and promotional credits are otherwise non-refundable; a disputed credit pack is removed from the wallet; cancellation does not refund purchased credits. |
| August 28, 2026 | August 28, 2026 to September 16, 2026 | Paddle removed: HeyCatch, Inc. is the seller of record and Stripe processes payments; suspension during a payment dispute is at our discretion. |
| August 13, 2026 Document dated July 31, 2026 | August 13, 2026 to August 27, 2026 | 8-week plans: the unused second half (50% of the plan price) is refunded; the EU/UK withdrawal wording replaced by a statement that the Services are not offered in the EEA or the UK. |
| August 7, 2026 Document dated July 31, 2026 | August 7, 2026 to August 12, 2026 | "What does not qualify" list (change of mind, output quality, platform bans, reach) and the remedies clause (refund, account credit or extension). |
| August 4, 2026 Document dated July 31, 2026 | August 4, 2026 to August 6, 2026 | Per-billing-period rule: fees are earned once deliverables are generated in a period; an entirely unused period is refunded in full. |
| July 17, 2026 Document dated July 15, 2026 | July 17, 2026 to August 3, 2026 | Complete rewrite as part of the full legal pack: payments are non-refundable except duplicate or unauthorized charges, statutory rights, discretionary refunds, Paddle and Stripe channels, chargebacks, cancellation. |
| May 16, 2026 Document dated May 15, 2026 | May 16, 2026 to July 16, 2026 | 30-day no-questions refund of the most recent payment replaces the 14-day guarantee and the pro-rated refunds on annual plans. |
| May 15, 2026 | May 15, 2026 to May 15, 2026 | First published version: 14-day money-back guarantee, pro-rated refunds on annual plans, Paddle as merchant of record. |
Versions of the other legal documents are listed on the legal document versions page.