This is a previous version, in effect from May 15, 2026 to May 15, 2026. The current version is here.
Refund Policy
This Refund Policy applies to subscriptions to HeyCatch, the AI growth assistant operated by HeyCatch, Inc. (“HeyCatch”, “we”). All payments are processed by Paddle.com Market Ltd., which acts as our Merchant of Record. Refunds, where granted under this Policy, are issued by Paddle on our behalf.
1. 14-day money-back guarantee
If you are a new HeyCatch customer and you are not satisfied with the Service, you may request a full refund of your first payment within 14 calendar days of that payment. To request a refund, write to billing@heycatch.ai from the email address on your account, including your order number (visible on your Paddle receipt). We will process eligible refund requests within 5 business days.
2. Annual subscriptions: pro-rated refunds on cancellation
If you cancel an annual subscription mid-term, you may request a pro-rated refund for the unused full calendar months of the subscription. To qualify, you must cancel and submit the refund request before the start of the unused month. Pro-rated refunds do not apply to monthly subscriptions.
3. Monthly subscriptions
Monthly subscriptions are non-refundable beyond the 14-day money-back window described in section 1, except where required by law. You may cancel your subscription at any time from your account settings to prevent future charges. Cancellation takes effect at the end of the current paid period.
4. Statutory rights (EEA / UK)
If you are a consumer in the European Economic Area or the United Kingdom, you have a statutory right to withdraw from the contract within 14 days of purchase. By starting to use the Service before the end of the 14-day period, you expressly request immediate performance and acknowledge that you may lose your right of withdrawal once the Service has been fully supplied for that billing period. The 14-day money-back guarantee in section 1 applies in addition to your statutory rights, not in place of them.
5. When refunds are not available
- Requests made more than 14 days after the relevant payment, except where required by law or under section 2.
- Subscriptions terminated by us due to a breach of our Terms of Service, including suspected abuse, fraud or chargebacks.
- Add-ons, one-time purchases or usage-based fees that have already been consumed.
6. How to request a refund
- Email billing@heycatch.ai from the email address on your HeyCatch account.
- Include your order number from your Paddle receipt and the reason for the refund.
- We will reply within 2 business days and, if your request is eligible, ask Paddle to process the refund.
- Refunds are returned to the original payment method. Banks typically post the funds within 5–10 business days.
7. Chargebacks
If you believe a charge was incorrect, please contact us first so we can resolve the issue directly. Filing a chargeback without contacting us may result in suspension of your account.
8. Changes to this Policy
We may update this Refund Policy from time to time. Updates apply to purchases made after the policy is published. The version in force at the time of your purchase is the one that applies to that purchase.
9. Contact
Refund questions: billing@heycatch.ai. Postal: HeyCatch, Inc., 1111B S Governors Ave STE 59736, Dover, DE 19904, USA.