This is a previous version, in effect from August 4, 2026 to August 6, 2026. The current version is here.
Refund Policy
Payments are non-refundable
EXCEPT AS DESCRIBED IN THIS POLICY OR REQUIRED BY APPLICABLE LAW, ALL PAYMENTS ARE NON-REFUNDABLE, AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED BILLING PERIODS.
Why. HeyCatch delivers its value the moment you run it. When you add your website, we immediately generate your core deliverables — the product brief, audience research, competitor research, site audit and action plan — and features such as video generation and Reddit/X analysis each consume paid AI compute and data retrieval the instant they execute. By the time a refund is requested, those resources have been spent irreversibly. Accordingly, once deliverables have been generated for your project in a billing period, the fees for that period are treated as earned and are non-refundable, subject only to the “Always refunded” and “Statutory rights” sections below.
You can cancel at any time (see below) — you keep access until the end of the period you’ve paid for, and no further charges are made. If your plan started with an introductory period and you don’t want the standard price, cancel before the introductory period ends; the introductory price, the standard renewal price and the renewal date are shown at checkout before you pay.
Always refunded
- ✅ Duplicate, erroneous or unauthorized charges — refunded on verification, at any time. Email us with the transaction details.
- ✅ Unused billing period — refunds are assessed per billing period. If no deliverables were generated for your project in a paid period (nothing was run — no brief, audience or competitor research, site audit, action plan, videos or Reddit/X analyses), we refund that period’s payment in full on request. Example: you used the service in your first period and were then charged for a second period you didn’t use — the second period is refunded in full; the first remains non-refundable.
Statutory rights
Nothing in this Policy limits non-waivable rights under the law of your country or state.
- EU/UK consumers: at checkout you expressly request immediate access to the digital service and acknowledge that, once performance begins, the statutory 14-day withdrawal right is limited accordingly. Where the withdrawal right applies, we honor it.
- US states: where the law of your state of residence provides refund or cancellation rights for automatically renewing subscriptions, we honor them.
Discretionary refunds
Outside the cases above, you may still ask: email support@heycatch.ai from your account email with the subject “Refund” and a short description. We review requests in good faith, case by case (for example, billing mistakes or a service failure on our side), and aim to respond within 5 business days. A discretionary refund in one case doesn’t create an obligation in another.
How refunds are processed
- Bought via Paddle (Paddle appears on your receipt/card statement): the transaction was with Paddle as merchant of record — approved refunds are executed by Paddle. You can request via us (we’ll instruct Paddle) or through Paddle’s buyer support; Paddle’s Buyer Terms apply to processing.
- Bought via Stripe (HeyCatch appears on your receipt): we process approved refunds directly to your original payment method.
Approved refunds are issued to the original payment method, normally within 5–10 business days.
A note on chargebacks
Before disputing a charge with your bank or PayPal, please email support@heycatch.ai — a refund from us (where warranted) is typically resolved in days, while a bank dispute takes weeks. If you believe a charge is unauthorized or mistaken, tell us and we will investigate and make it right. While a payment dispute is open, the billing channel may require us to suspend the affected subscription.
Cancellation
Cancel any time in account settings or the billing portal. Cancellation stops future renewals; it does not by itself trigger a refund. Deleting your account or uninstalling an app does not by itself cancel your subscription — cancel first, or email us and we’ll do it for you.
Termination for policy violations
If your account is terminated for a material, uncured violation of the Permitted Use Policy, fees already paid for the current period are non-refundable.